Price Is King In Asia
The poor service standards determined Asian consumers in Asia to pay more for a good customer experience. According to a survey cited by Shanghai Daily, decades of economic growth in the Asia-Pacific region have reshaped people’s taste for quality services, but a high number of companies seem to ignore this fact. Most of the times the result is unacceptable for the customers: rude staff, inflexible procedures or they are just unresponsive to service requests. In this case, there is only one thing that can bring satisfaction to the customers: high prices.
Tencent builds e-commerce center in Guangzhou
Next year or early 2015, Tencent Ecommerce Holding Co, the online shopping unit of China's largest Internet company Tencent will start building a billion-yuan e-commerce operation center in the southern city of Guangzhou. Tencent’s move is expected to help the company catch up with business rivals such as Alibaba and 360Buy. 51Buy, another e-commerce unit under Tencent, currently has 16 logistics centers around the country to ensure swift delivery. The Guangzhou operation center will cover all the cities in south China and will deal with orders that worth more than 20 billion yuan.
Alipay to Discontinue Offline-payment Service
After investing 500 million yuan last year, Alipay announced that it will discontinue its offline-payment service, without elaborating on its reasons. Experts agree that Alipay’s encroachment into the business of offline payments was eating away market share once firmly held by the country's largest card processor. UnionPay has recently insisted that its services are still required to conclude all bank transactions, according to iresearchchina.com. China's largest third-party e-payment provider plans to handle the issue properly with its merchant partners and promised to "continue exploring payment innovation".